Sharjah Municipality

Usernamer :

Password :

Advanced Search

Project & Contracts Section Services

To achieve Excellence and Progress together, grant me two minutes from your time to fill in the following questionnaire. Your opinion accomplishes our progress

1st - Satisfaction Level about Sharjah Municipality :

1. Since when are you dealing with Sharjah Municipality?

	Less than 1 year
	1-2 years
	3-5 years
	6-10 years
	more than 10 years

2. In general, are you satisfied with Sharjah Municipality?

	Absolutely satisfied
	Fairly satisfied
	Neutral
	Fairly not satisfied
	Absolutely not satisfied

2nd - Services Level Provided by Sharjah Municipality :

1. In your opinion, what are the services level provided by Sharjah Municipality for Contractors, consultants and suppliers?

	Excellent
	Good
	Fair
	Poor
	Don't know

2. What is your satisfaction about the services provided by the following departments & sections :

Contracts & Purchase Dept.	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied
Purchase Section	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied
Project & Contracts Section	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied
Technical Dept.	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied
Sewage Dept.	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied
Finance Dept.	Absolutely satisfied	Fairly satisfied	Neutral	Fairly not satisfied	Absolutely not satisfied

3rd - Services Level Provided by Contracts & Projects Section :

1. What is your satisfaction level about the quality of the services provided by the section in tendering projects?

	Absolutely satisfied
	Fairly satisfied
	Neutral
	Fairly not satisfied
	Absolutely not satisfied

2. In waht level do you knew and informed about the time and the date of tenders & quotations provided by the section?

	Yes
	No

- Which of the following methods do you use to inquire about tenders &

	Newspapers
	Internet
	Fax
	Telephone calls
	Through another client
	Others

3. Did you participate in tenders or quotations before?

	Yes
	No

- Determine the reason of non-participation :

	Not acknowledged with the time & date of tenders & quotations
	Not acknowledged with the existed tenders & quotations
	Currently working in many other projects related to the municipality or other ministries
	Uncompleted previous assigned projects
	Tender documentation cost is high
	Other

4th - Problems & obstacles that prevent participation in tenders & quotations

1. Do you face any problems that prevent your participation in tenders & quotations?

	Yes
	No

- Please determine the obstacles & problems that prevent your participation in tenders:

Delay in determining & selecting suitable contractor

Delay in providing letter of acceptance

Delay in providing letter of award by technical Dept

Delay your monthly payments prevent project accomplishment

Lack of cooperation between the consultants and contractors when the project is being awarded

Poor quality of the services provided by sharjah municipality's employees

Mistakes & problems occur while delivering checks using postal services

- Other problems:

5th - Suggestions to improve tenders & projects services

1. In your openion, which of the following suggestions consider as attractive factors for consultants, contracts and suppliers to increase the participation in tenders & quotations?

	Accelerate the procedures of selecting suitable contracting company
	Speed up administrative works
	Hold regular and periodic meetings between the municipality & clients to solve any existed problems and discuss suggestiions
	Allow clients and customers to present their problems & suggestions through the website

2. If there are any other suggesions or ideas that help improving the services provided by the municipality in general and contracts & projects solution section in specific, please do not hesitate to mention them below:

- Existed Services :

- Improve existed services:

- New Services :

- Suggestions for new services:

Home Page	\|	About Us	\|	Suggestion	\|	Site Map	\|	Contact Us
All rights reserved to Sharjah Municipality © 2004