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الصفحة الرئيسية
محدد حالياً
بلديتنا
كلمة مدير عام بلدية مدينة الشارقة
الهيكل الإداري
رؤية ورسالة بلدية مدينة الشارقة
قطاعاتنا
خدماتنا
خدماتنا الإلكترونية والذكية
مركزنا الإعلامي
الاحصائيات
الاخبار
الاعلانات
البوم الصور
الفيديو
مجلة المدينة الباسمة
Customer Satisfaction Questionnaire For Service Delivery Centers
Sharjah City Municipality would like to extend to you its warmest greetings and sincere wishes. As part of our keenness to measure customer satisfaction of our services, we invite you to participate in this questionnaire and take a few minutes to answer the following questions accurately and objectively. We appreciate your helping us to make sure we meet your expectations. Please note that all information provided in this questionnaire will be treated with utmost confidentiality and used for the purpose of this study only.
Customer Name
Mobile No.
*
*
Emirates ID
*
Email
*
Service
Building Permit Center
Customer Service Center
Engineering Service / Nasiriyah
Health & Laboratories Sector
General Parking Department
Municipal Operations Management
Municipality Centres Department
Rental Organization Department
Else (not mentioned)
Building permit Information
Contracts and purchases
Issuance of To-Whom -It-May-Concern certificates
Issuance of building permit
Receiving of transactions
Other transactions
Other transactions
*
Service Location
*
To what extend are you satisfied with the service
Waiting time before getting the service
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Accuracy of service delivery (quality of work)
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Speed of service delivery (time consumed)
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Simplicity of procedures (clarity)
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
To what extend are you satisfied with the employees providing the service?
Employee’s appearance and tactfulness in dealing with the public
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Employee’s knowledge of the service provided
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Employee’s general behavior and ability to accomplish transactions
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Willingness to accept complaints and deal with customer inquiries
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
To what extend are you satisfied with the service place?
Availability and sufficiency of car parking spaces
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Easiness to reach the service delivery location
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Availability of public services at the service delivery location
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Capacity of the place to accommodate all customers at any time
Very satisfied
satisfied
Neutral
To some extend
Dissatisfied
Notes
مطلوب التحقق من صحة كلمة التحقق. / Captcha validation is required.