Customer Satisfaction Questionnaire For Service Delivery Centers
Sharjah City Municipality would like to extend to you its warmest greetings and sincere wishes. As part of our keenness to measure customer satisfaction of our services, we invite you to participate in this questionnaire and take a few minutes to answer the following questions accurately and objectively. We appreciate your helping us to make sure we meet your expectations. Please note that all information provided in this questionnaire will be treated with utmost confidentiality and used for the purpose of this study only.

Customer Name
Mobile No.    
Emirates ID  
Email  
Service      
Service Location  

To what extend are you satisfied with the municipality services?

  
Waiting time before getting the service



Accuracy of service delivery (quality of work)



Speed of service delivery (time consumed)



Simplicity of procedures (clarity)




To what extend are you satisfied with the employees providing the service?

 
Employee’s appearance and tactfulness in dealing with the public



Employee’s knowledge of the service provided



Employee’s general behavior and ability to accomplish transactions



Willingness to accept complaints and deal with customer inquiries




To what extend are you satisfied with the service place?

 
Availability and sufficiency of car parking spaces



Easiness to reach the service delivery location



Availability of public services at the service delivery location



Capacity of the place to accommodate all customers at any time



Notes